Medical Records
How to Request Your Medical Records
Requests for medical record copies can be received in writing. UnityPoint Clinic partners with a third-party vendor for release of information services. To request medical records from your clinic, submit a request form to your local UnityPoint Clinic location or contact the clinic directly.Requests can be mailed, sent through MyUnityPoint or by email. If these options are not convenient for you, we can arrange a way for you to pick up your records.
If the patient is a minor (less than 18 years of age), a parent or legal guardian must sign the authorization and complete the parental rights notification.
Your request will be processed, and we'll either mail your copy to the address specified on the authorization form, or you may pick up your copy from our front desk at the UnityPoint Health location near you. Please bring identification with you, if you choose to pick up your medical records. Media formats available include paper, CD, and DVD. Postage fees apply if the request needs to be mailed.
There may be a fee based on the type of request. There is no fee for patients requesting and accessing their medical records through MyUnityPoint patient portal or to direct your records to a provider for continuing care.
Please contact the Release of Information department for the facility you are in need of records from.
Release of Information
Coverage Area | Included Locations | Contact Info | Phone | Fax | |
---|---|---|---|---|---|
Cedar Rapids, IA Anamosa, IA |
St. Luke's Hospital, Jones Regional Medical Center | UnityPoint Health - Cedar Rapids Attn: Medical Records 1026 A. Ave. NE Cedar Rapids, IA 52402 |
319-369-8227 | 319-368-5870 | UPH_STLCR_ROI@unitypoint.org |
Des Moines, IA and Grinnell, IA | Iowa Lutheran Hospital, Iowa Methodist Medical Center, Blank Children's Hospital, Methodist West Hospital, Grinnell Regional Medical Center |
UnityPoint Health – Des Moines
|
515-241-6306 |
515-241-4365 |
UPH_DSM_ROI@unitypoint.org |
Dubuque, IA | Finley Hospital and select clinics | UnityPoint Health - Finley Attn: Medical Records 350 N. Grandview Avenue Dubuque, IA 52001 |
563-589-2441 | 563-589-2618 | UPH_Finley_ROI@unitypoint.org |
Fort Dodge, IA | Trinity Regional Medical Center | UnityPoint Health - Ft. Dodge Attn: Medical Records 802 Kenyon Rd. Fort Dodge, IA 50501 |
515-574-6560 | 515-574-6963 | UPH_TFD_ROI@unitypoint.org |
Madison, WI | Meriter Hospital and clinics | UnityPoint Health – Meriter 202 S. Park Street Madison, WI 53715 |
608-417-6406 | 608-417-6016 | MSN_HIMROI@unitypoint.org |
Marshalltown, IA | Marshalltown Hospital |
UnityPoint Health - Marshalltown Attn: Medical Records 55 UnityPoint Way Marshalltown, IA 50158 |
641-328-7666 | 641-754-5150 | UPH_AMH_ROI@unitypoint.org |
Quad Cities, IA Muscatine, IA |
Trinity Rock Island, Trinity Moline, Trinity Bettendorf, Trinity Muscatine | UnityPoint Health - Quad Cities Attn: Medical Records 2701 17th Street Rock Island, IL 61201 |
563-742-3500 | 563-742-3515 | UPH_TQC_ROI@unitypoint.org |
Sioux City, IA | St. Luke's Hospital | UnityPoint Health - Sioux City
Attn: Medical Records 2720 Stone Park Blvd. Sioux City, IA 51104 |
712-279-3978 | 712-279-7935 | UPH_STLSC_ROI@unitypoint.org |
Waterloo, IA | Allen Hospital | UnityPoint Health - Allen Hospital Attn: Medical Records 1825 Logan Avenue Waterloo, IA 50703 |
319-235-3618 | 319-235-3191 | UPH_AMH_ROI@unitypoint.org |
Birth Certificates
Birth certificates are not available through UnityPoint Health. If you need a copy of your birth certificate please contact your state's Department for Vital Records.
Iowa
Iowa Department of Public Health
Attn: Vital Records
Birth Registration Program
Lucas State Office Building, 1st
Des Moines, IA 50309-0075
Phone: (515) 281-4944
Wisconsin
Wisconsin Vital Records Office
PO Box 309
Madison, WI 53701
Phone: 877-855-2981
UnityPoint at Home
Medical Records
- Email: UPaHMedicalRecords@unitypoint.org
- Phone: 888-584-6311
Specialty Pharmacy
- Email: UPAHDM-SpecialtyPharmacy@unitypoint.org
- Phone: 877-804-2713
Billing Questions
For billing questions, please contact the centralized billing office at (844) 849-1260 or (515) 362-5111
UnityPoint Health - Central Billing Office
Attention Correspondence
6100 Thornton Avenue, Ste. 200
Des Moines, IA 50321
Authorization Forms
- UnityPoint Health Authorization for Release of Medical Information
- UnityPoint Health Authorization for Release of Medical Information - en espanol
Please mail the full completed authorization(s) to the appropriate UnityPoint Health facility listed in the above Release of Information section.
FAQs
Here are some frequently asked questions explaining how we handle our patients' health records and how you can make sure you have access to your own personal record.
FAQs
A: UnityPoint Health safeguards your record in three ways.
- First, paper records are stored in a secured, locked area with restricted access.
- Second, team members are only allowed access to records when they have a "need to know.” This is determined by their job and how it relates to your care.
- Third, all team members are required to sign a confidentiality statement. Each employee signs this statement which clearly outlines their responsibility regarding confidentiality.
A: Yes, records can be faxed to a patient’s home or office.
UnityPoint Clinic partners with a third-party vendor for release of information services. To request medical records from your clinic, submit a request form to your local UnityPoint Clinic location or contact the clinic directly.